The surgeon was Mitchell Roslin. He's awesome.
I can't say the same about the hospital . From what I've understand, there is a dedicated bariatrics practice, and I did see some people who appeared to be bariatrics people in much nicer surroundings, but such was not my fate. I spent most of my time at Lenox Hell on a cot in the corner. After talking with other friends who've been confined there, we've decided to call it "Lenox Hell." This is to take nothing away from the doctors and nurses who consistently make themselves available to care for patients. No, this refers to the pompous idiots who are there only to practice medicine and could care less about treating actual patients.
My stay at the hospital was miserable. The first night, I was in a room with a woman who'd apparently had a double hip replacement. She slept comfortably for a while, but in the middle of the night, the pain hit her. She yelled and screamed and pleaded the blood of Jesus. At first, I was praying with her and praying for her, but after what seemed like a couple of hours, I just wanted to move. She was with some relative who kept changing the lights and the doors and the temperature as if no one else was there. I'd ask the nurse to close the door, and she would; 10 minutes later the relative would open it.
So I moved. There's this phrase about staying with the devil you know versus the devil you don't. I next got a woman who'd had a knee replacement. Now, while her 20 relatives were visiting her (showing off their new blackberry storm, their new Kindle, and all the rest of their shopping swag), she was alert and active and talkative. As soon as they left, she was a litany of sighs punctuated with "Ay, Dios Mio." I told her that perhaps she should see the nurse if she was in pain, but she just kept sighing and moaning. If the phone rang, she answered it in a normal tone of voice, but as soon as she hung up, it was sigh, "Ay, Dios Mio."
That wasn't the kicker, though. The kicker was early on the morning of July 31 (3:30 am, to be precise). The moaning lady and her relatives had moved out, and I had the room to myself. I was able to close the door and cut out the lights. Since I'd finally had the upper GI test and my new stomach wasn't leaking, I could have something by mouth, so they gave me my Ambien. I went to sleep, thankfully, about 10 pm on Thursday night. It didn't even bother me so much that the cleaning staff came in and cut on all the lights to sweep. At least they weren't yelling up and down the halls like the aides had been that morning.
At about 3:30 am on Friday morning, a team of doctors brought in a new patient. They cut on every light in the room, including those on my side. They were loud, and appeared to have some sort of conference. I put a pillow over my head and tried to turn away from the light, but that just made it worse. They brought in MORE people who apparently didn't know it was the middle of the night. Now, maybe I'm wrong, or maybe it was the aftermath of major surgery, but I thought hospitals were supposed to be places of healing. I thought a calm, restful atmosphere was conducive to healing. It became apparent to me that I wasn't going to get any rest at Lenox Hell, so at 4 am, I gave up. I got up, disconnected from the monitors, and wrote them a note. Before I could finish dressing, some kid came in to tell me he couldn't allow me to leave. I gently reminded him that he couldn't exactly force me to stay (interestingly, I later heard some med students/interns/kids coerce a patient into staying by telling her that her insurance wouldn't cover her stay if she left Against Medical Advice. I wonder if they ever take a look at how many patients are attempting to leave AMA, and why?). Anyway. I told him he couldn't force me to stay, and reminded him that I wasn't trying to be difficult, just trying to get some rest. He then started talking about how he understood sleep deprivation (newsflash, kid: the stakes and the environment are different for patients than for the medical staff). We compromised, agreeing that I would stay in the lunch/chapel/meditation area until the next morning, when I'd be discharged.
But here are my thoughts about my stay at Lenox Hell: No one seemed to take ownership of patient care or for patient relations. Everyone had a very specific purpose, but making the patient FEEL better was never among them. I can't help but think that this is a result of our current managed healthcare system. At the end of the day, it's all about profit, about what you'll get paid for. You don't get paid to teach aides not to yell up and down the halls about their weekend plans, so they do that. It's more cost efficient to have the cleaning crews operate big noisy floor cleaning machines in the middle of the night, so they do that. You get paid to treat diagnoses, not to treat patients, so that's what happens. It seemed to me that all patient interactions were REactive, not PROactive. This doesn't leave a patient with a comfortable feeling. But again, feelings aren't quantifiable, and no one pays you for the patient to FEEL good.
I suppose there are screamers and moaners and farters in every hospital. I just don't understand why other people have to share in their discomfort. Have I covered the noise, the noise, the noise -- and the noise? Allowing patients to have an unlimited number of simultaneous visitors is unfair to other patients in the room. Not only is it annoying, but it has the potential to be unsafe. Lenox Hell is supposed to be one of NYC's better private hospitals, but the noise and visitor levels exceeded what I would have expected at a public hospital. I routinely disappeared from my room just to escape the chaos brought on by the other occupant's visitors. Imagine: I'm laying in bed, not able to have even ice chips by mouth, a tube has been pulled out of my throat and I can't even get a sip of water to stop the burning -- yet I'm sharing a room with people who are passing around sodas and fruit and chips, and .... it was just torture, and I couldn't help but wonder if it was a planning failure that allowed people with no dietary restrictions and all their ffamilies to share a room with people who had just finished major adbominal surgery and were not allowed anything by mouth to be in the same room. It seemed like poor planning at best; torture at worst.
While I have workied in hospitals, and have an MBA,I do not have any course training in hospital administration and efficiency managment. It's hard for me to bel ieve that I could go into this hospital with a salary of $150-200K/year and fail to show tremendous improvements. I could aqt least get it to meet goals as a private hospital should, and not as a publick hospital.
As a matter of fact, a couple of weeks later I had the opportunity to visit Lincoln Hospital, a public hospital in the South Bronx. I found both the visitor control process and the noise control efforts to be far superior to what I experienced at Lenox Hell. Lincoln Hospital, in the middle of the South Bronx, was actually QUIET, and had signs posted reminding staff to be quiet because patients needed to recuperate. Lenox Hell could learn a lot from Lincoln Hospital.
Some specifics:
- I was hooked up to a monitor, something called a DASH 3000. I unhooked myself from it, which set off an alarm. This alarm rang (with audible and visible indicators) for FIVE HOURS STRAIGHT with no response from anyone. I finally cut the machine off, and then a nurse came in and cut it back on! If you're not going to respond to the alarms, what's the point of having the machine on?
- When I came off the Foley catheter, my urine output had to be monitored, so I had to pee in a tray. Now, I'm not a racehorse, but I put 32 ounces of urine in this tray, in 2 or 3 separate visits, and no one loooked at it or emptied it until I asked them to. How, then, were they monitoring my urine output?
- I think I mentioned how the staff walked the halls having loud personal conversations and how, at 3:30 am a medical team came into a room with a patient, turned all the lights on, and had a full conversation, awakening the patient who was already in the room. Can someone explain to me how this is acceptable?
- What appeared to be a fire alarm light began blinking after a fire code (I'm not sure what it was, just more alarm-type noises that were ignored). These lights continued blinking for more than 24 hours, with no acknowledgement from anyone. For all I know, they may still be blinking....
- There was a loud audible alarm ringing somewhere on the hall. I could hear it from my room, but I could never hear anyone responding to it.
At the end of the day, it seemed to me that the patient was some sort of accessory at Lenox Hell. I saw no evidence (except by the nurses, who were literally running around trying to attend to patients) of patient care; as a matter of fact, except for the nurses, I saw no evidence of courtesy or consideration exhibited towards patients by the staff. This is epitomized by my experience the day after surgery. I was awakened at 6:30 am and told to start walking. So I did. The nurse told me to sit down if I got tired. I was much weaker than I thought, and after walking down one hall, I needed to sit down. I'm doddering along with my IV pole, unsteady on my feet, and no one would lift their heads for me to ask them for assistance. So I grabbed a chair and attempted to sit in it. Some guy yells at me from down the hall "Excuse me, you can not sit there." "OK," I told him, "I'll just pass out here and you can pick me up." He never thought to offer assistance; his only concern was to prevent a patient from sitting in his chair.
As I told them in the post-visit survey, the only way I'd ever return to Lenox Hell is if I were unconscious and had no choice in the matter. I've had some postoperative issues, and my surgeon told me to go to the Emergency Room to be evaluated. I declined. I'd rather risk death than willingly return to that hospital.